Rail ticket machines cause so much confusion that one-fifth of passengers who use them buy the wrong ticket, according to the rail regulator.
While 7% of people underpay and could be fined, 13% are paying too much.
The Office of Rail and Road (ORR) wants train companies to refund passengers who accidentally buy tickets that are too expensive for their journey.
Train operators said that vending machines were designed for simple ticket requirements.
They say plans to simplify fares will help them to give clearer information on ticket machines.
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